Engagement jumps the shark

Back in the 1980s the big management craze was TQM. To suggest it’s pass√©¬†might be an overstatement, as I’m certain there are still dinosaur organizations that subscribe to its perfect i’s and t’s, boxes and categories, but it’s long since been supplanted by ISO certification and Six Sigma. Since then […]

and then you realize, you’re a liar too (and what to do to fix it)

A couple of weeks ago, Stevo and I were out browsing a snooty men’s shop. As my increasingly hipster husband searched for the perfect pocket square, the salesperson behind the counter asked me how my holidays were. Without thinking, I responded: “pretty good, yours?” And then I caught Stevo’s face. […]